Monro Inc. has entered a partnership with e-commerce giant Amazon.com Inc. to offer tire-installation services to Amazon customers throughout the Eastern United States, beginning with the Baltimore area.
Monro’s tire installation services are now available to customers who purchase tires from Amazon.com and select the Ship-to-Store option across Monro’s 52 stores in the greater Baltimore area. Monro will receive the selected tires and complete the tire installation at the date, time, and location designated by the customer.
“As the nation’s largest independently-owned and operated automotive service company, we are thrilled to collaborate with Amazon.com to provide increased convenience and high-quality professional service to Amazon.com customers,” said Brett Ponton, President and Chief Executive Officer of Monro. “This option for tire installation aligns perfectly with our Monro.Forward initiative to develop a robust omni- channel presence.”
Following the initial launch, the collaboration will be expanded to provide this service to Amazon.com customers at Monro’s more than 1,170 retail locations across 27 states.
Earlier this year, Monro launched its Monro.Forward strategy, which focuses on driving operational excellence and delivering a consistent best-in-class customer experience. The company’s collaboration with Amazon.com is a key component of its customer-centric engagement and omni- channel initiatives, officials said.
Based in Rochester, Monro is a chain of 1,174 company-operated stores, 98 franchised locations, nine wholesale locations and three retread facilities providing automotive undercar repair and tire sales and services.